> ## Documentation Index
> Fetch the complete documentation index at: https://docs.bizyair.vip/llms.txt
> Use this file to discover all available pages before exploring further.

# Tiers and Rate Limits

> Entitlement tiers use a 30-day rolling mechanism; users unlock benefits by topping up

## Tier Mechanism Overview

BizyAir does not use a fixed-cycle membership. Instead, it adopts a **rolling tier mechanism**: tiers are adjusted in real time based on the user's **cumulative actual paid amount (USD) over the last 30 days (including today, to the hour)**.

| Key Rule                          | Description                                                                                                                                         |
| --------------------------------- | --------------------------------------------------------------------------------------------------------------------------------------------------- |
| Calculation basis                 | Based on the actual paid amount per order (USD), not the balance credited                                                                           |
| Rolling window                    | Each top-up drops out of the window automatically after 30×24 hours                                                                                 |
| Real-time upgrade                 | Once a top-up succeeds, the amount is immediately added to the 30-day cumulative total, and the system applies the new tier's benefits in real time |
| Skip-tier supported               | Upgrades and downgrades can cross multiple tiers — e.g., Basic can jump directly to Platinum                                                        |
| Bonus credits do not affect tiers | Redeem codes, sign-up bonuses, etc. are not counted toward the 30-day cumulative top-up                                                             |
| Refund handling                   | Refunding unused balance removes the amount from the 30-day cumulative top-up; a lower balance triggers a tier adjustment                           |

## Tier Benefits

| Tier                | Cumulative Top-up (USD) | Self-deployed Model Service      | Third-party Model Service       | **ComfyUI / AI App (Web)** <br />**\[Running / Queued]** | **ComfyUI / AI App (API) & BizyAirPlus**<br /> **\[Running / Queued]** | **ComfyUI / AI App**<br /> **(Single-task Duration)** |
| :------------------ | :---------------------: | :------------------------------- | :------------------------------ | :------------------------------------------------------: | :--------------------------------------------------------------------: | :---------------------------------------------------: |
| **Basic** (default) |           \$0           | RPD: 300 / RPH: 120 / RPM: 20    | RPD: 60 / RPH: 30 / RPM: 6      |                           1 / 2                          |                                  1 / 3                                 |                         30 min                        |
| **Iron**            |           \$50          | RPD: 1000 / RPH: 300 / RPM: 50   | RPD: 120 / RPH: 60 / RPM: 10    |                           2 / 4                          |                                  2 / 5                                 |                         1 hour                        |
| **Bronze**          |          \$200          | RPD: 1500 / RPH: 500 / RPM: 100  | RPD: 300 / RPH: 100 / RPM: 20   |                           4 / 6                          |                                  4 / 8                                 |                         1 hour                        |
| **Silver**          |          \$500          | RPD: 3000 / RPH: 1000 / RPM: 120 | RPD: 500 / RPH: 150 / RPM: 30   |                           6 / 8                          |                                  6 / 9                                 |                         1 hour                        |
| **Gold**            |         \$1,000         | RPD: 5000 / RPH: 1500 / RPM: 180 | RPD: 1000 / RPH: 300 / RPM: 60  |                          8 / 10                          |                                 8 / 10                                 |                         1 hour                        |
| **Platinum**        |         \$2,000         | RPD: 7200 / RPH: 2000 / RPM: 200 | RPD: 3000 / RPH: 600 / RPM: 120 |                          10 / 10                         |                                 10 / 10                                |                         1 hour                        |

**Field Reference**

* **RPD** = Requests Per Day, daily request quota
* **RPH** = Requests Per Hour, hourly request quota
* **RPM** = Requests Per Minute, per-minute request quota
* **ComfyUI / AI App (Web)** = The running / queued task limit when running ComfyUI / AI apps on the web (bizyair.ai)
* **ComfyUI / AI App (API) & BizyAirPlus** = The running / queued task limit when invoking ComfyUI / AI apps & BizyAirPlus via API
* **Queued tasks** = Maximum number of tasks allowed to wait in the queue simultaneously
* **Running tasks** = Maximum number of tasks allowed to run on GPU simultaneously (i.e., concurrency)

<Note>
  If your current entitlements do not meet your needs, please contact support at [contact@bizyair.ai](mailto:contact@bizyair.ai).
</Note>

## Upgrade / Downgrade Rules

| Event                                                               | Triggered Action                                                                        |
| ------------------------------------------------------------------- | --------------------------------------------------------------------------------------- |
| A top-up takes the effective balance across the next tier threshold | Immediate upgrade; new tier benefits applied in real time                               |
| A top-up from 30 days ago drops out of the window                   | The system recalculates the effective balance and downgrades if necessary               |
| API inference consumes balance                                      | Does **not** trigger a tier adjustment (consumption is not a top-up)                    |
| Redeem code / sign-up bonus credited                                | Does **not** trigger a tier adjustment (not counted toward effective balance)           |
| Order refund                                                        | The corresponding amount is removed; the tier is recalculated and adjusted in real time |

## Notification Mechanism

| Trigger                                 | Channel                | Content                                                                            |
| --------------------------------------- | ---------------------- | ---------------------------------------------------------------------------------- |
| Tier changes (upgrade / downgrade)      | In-app message + Email | New tier, benefit values, remaining effective balance, protection period (if any)  |
| Impending downgrade (7 days in advance) | In-app message + Email | Current tier, top-up orders about to expire, new tier and benefits after downgrade |
| Impending downgrade (1 day in advance)  | In-app message + Email | Urgent alert; top up immediately to avoid downgrade                                |

<Tip>
  Add email alerts to your whitelist to ensure warnings are not filtered out; topping up in time before a downgrade lets you retain your current tier and benefits.
</Tip>